Processing Time:
Orders are typically processed within 1-3 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
We offer a variety of shipping options, including standard, expedited, and overnight shipping. Shipping costs are calculated at checkout based on the selected method and destination.
Domestic Shipping:
We currently ship within the [Country/Region]. Standard shipping usually takes 5-7 business days. Expedited shipping options are available for faster delivery.
International Shipping:
We offer international shipping to select countries. Please note that delivery times may vary based on destination and customs processing. Additional duties and taxes may apply and are the responsibility of the customer.
Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order status through our website.
Delivery Issues:
If you experience any issues with your delivery, please contact our customer service team within 14 days of your order’s estimated delivery date.
Returns:
We want you to be completely satisfied with your purchase. If you are not happy with your product, you may return it within 30 days of receipt for a full refund, provided it is unopened and in its original packaging.
Exchanges:
Unfortunately, we do not offer exchanges at this time. If you would like a different product, please return the original item and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 7 days of receipt. We will provide instructions for returning the item and will issue a full refund or replacement.
Return Process:
To initiate a return, please contact our customer service team at [Customer Service Email/Phone Number]. We will provide you with a return authorization number and further instructions.
Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your return is received.
Refunds:
Refunds will be processed within 7-10 business days after we receive the returned item. You will be notified via email once your return is processed.